Terms & Conditions
ALISON GLEW GUITAR SCHOOL TERMS & CONDITIONS
Welcome to https://www.alisonglewguitarschool.com/ (our Site).
This Site give you an opportunity to browse and purchase products and services offered by Alison Glew t/as Alison Glew Guitar School (Alison Glew Guitar School, Alison Glew, we, us).
These Terms and Conditions (Terms) govern your use of this Site, as well as Alison Glew’s products and services, and form a binding contractual agreement between you and us.
All references herein to Student or You refer to any user of this site and our Services. Parents/Legal guardians accept the Policies on behalf of their children.
These Terms are important and you should ensure that you read them carefully and contact Alison Glew at [email protected] if you have any questions before purchasing our products or engaging our services.
These Terms constitute the entire and only agreement between you and us and supersedes all prior agreements, conduct, representation and understandings.
ACCEPTANCE OF TERMS
By accessing, downloading or using the products and services offered on our Site, whether or not you register as a student, you agree to be bound by these Terms, which you acknowledge that you have read and understood.
If you do not agree to these Terms, please do not use the website or our services.
CHANGES TO TERMS
We may change all or part of these Terms at any time. If we do, the new terms and conditions will be posted on this Site.
LESSON TERM DATES
Terms are usually 10 weeks long and coincide with the WA Primary School calendar. First lessons for the term are usually on the Monday in the first-week school starts and our term ends on the Sunday after school finishes. Please check term dates at the time of registration as they may vary. Term dates will also be posted in the Student Portal.
WHAT TO DO IF YOU CAN’T MAKE A LESSON
Please notify Alison of all absences either by:
- Text message 0403 770 909; or
- Via cancellation in the Student Portal
NOTE: Do NOT respond to the SMS reminder text as it will not get through to us.
TERM STUDENT MISSED LESSON POLICY
- If we are given less than 48 hrs notice the lesson will not be made-up, credited or transferred. It is forfeited.
- If we are given more than 48 hours’ notice one make-up lesson per term will be granted.
CASUAL STUDENTS MISSED LESSON POLICY
Lessons not attended, cancelled on the same day or with less than 24hrs notice are payable and are not made-up, credited or transferred.
- Maximum of one make-up lesson per term per student.
- To qualify for a make-up lesson 48 hours’ notice is required.
- You may book a make-up lesson based on teacher availability.
- The lesson may need to be taken with a different teacher and at a different time/day.
- Make-up lessons expire at the end of the term and cannot be used in the school holidays.
- It is your responsibility to book make-up lessons.
- Refunds and/or credits for unused make-up lessons are not provided.
PUBLIC & SCHOOL HOLIDAYS
- Lessons do not normally run on public holidays.
- If a public holiday falls in the term the fee will be adjusted.
- Term students may book casual lessons during the school holidays at term rates (not casual rates).
TERM TUITION REGISTRATION
- All students booking into term lessons MUST register (online, in-person or over the phone).
- Registration by the due date is required to secure your current time/day/teacher.
- A non-refundable deposit is payable on registration.
- Mid-term enrolments will be taken based on availability and term fees will be adjusted.
If you can not make one of the 5 lessons you're welcome to catch up the lesson in another group (of similar level) if there is space available. This cannot be guaranteed. Catch up lessons must be taken within the term. Missed lessons are not carried forward into other groups, credited or refunded. 24 hour notice must be given to generate a make-up credit so that the spot can be offered to other students.
Please keep us updated with your correct email as this is the main way we will communicate with you. You will receive information about registration dates/links, changes, dates, special offers, and other important information.
You will receive email and SMS reminders about upcoming lessons. These can be turned on and off in the Student Portal. We recommend leaving them on so that lessons are not missed and forfeited.
When you register you will receive log-in details for the “Student Portal” where you can view your lesson times, term dates, join workshops, book lessons, cancel or reschedule lessons, log practice times, view lesson notes and the repertoire you’re working on.
You can log-into the portal from the Footer Navigation Menu on this website: https://alisonglewguitarschool.com/p/portal
NOTE: Do not use the Online Course Login in the header navigation menu as this is for online course access.
BEST WAY TO CONTACT US
Phone: 0403 770 909
Between 9 am to 2:30 pm weekdays
After 3 pm we are teaching and will not be able to answer if with a student.
Note: Calls will go to voicemail between 7 pm and 9 am (please leave a message).
Email: [email protected]
For all non-urgent enquiries (please allow 24hr response time)
SMS: 0403 770 909
Between 9am and 7pm
After 3pm we are teaching and may not respond immediately.
Note: Texts will not be viewed between 7pm and 9am.
PAYMENT OF CASUAL FEES
- Pre-payment for casual lessons are required.
- Regular students may be offered the option of paying by cash or credit card on the day.
- All accounts must be up-to-date before future lessons will be booked.
PAYMENT OF TERM FEES
- Term music tuition is invoiced per school term and payable in advance, in full, by the due date.
- Alternatively, fees can be paid weekly by EzyPay direct debit.
- Tuition fees are non-refundable but are transferable to another student.
LATE PAYMENT OF TERM FEES
- If the term fee isn’t paid by the due date a late payment fee of $20 will be applied.
- The student’s lesson slot will not be secured until full payment is received and the slot may be offered to another student.
- No further lessons will be provided until full payment is received or other arrangements made.
- Term students who decide to pay weekly must do so by direct debit with EZYPAY.
- Families wishing to use this option must tick “EZYPAY” on registration.
- An EZYPAY registration link will be emailed to you which needs to be completed before the first week of the term.
- A “convenience” fee of $1 per debit will apply.
- You are bound by EZYPAY’s Terms and Conditions.
- Failed payments incur a fee and collection is managed by EZYPAY.
- Alison Glew Guitar School is not involved in the collection process nor do we receive the late payment fees.
Lesson packs may be used with any teacher and booked in any free slot. Lessons packs expire after 12 weeks from purchase. They are transferable to another student but not refundable.
Gift vouchers may be used with any teacher and booked in any free slot. Gift vouchers expire after 6 months from purchase. They are transferable to another student but not refundable.
NON-PAYMENT OF FEES / WITHDRAWAL FROM LESSONS / REFUNDS
Please let us know if a student is not returning to term lessons by the registration date or as soon as possible so the slot may be offered to other students. It also allows teachers to say goodbye and good luck which is important as we develop a strong relationship over time.
We do not offer refunds. You may, however, transfer your lessons to another person by notifying Alison Glew Guitar School in writing.
If you choose to withdraw from term lessons after registration but before the start of term you’ll not be liable for the balance of fees but will not receive a refund on the deposit.
Learning an instrument requires great communication between teacher and student. To help us give you the best experience please:
- Have instruments tuned, out of cases/bags and all books ready to start.
- Give your teacher full attention during your lesson.
- Answer questions verbally.
- Be polite.
- Ask questions.
- Let your teacher know if you don’t understand something.
- Tell your teacher what your goals are and if you’d like to learn something in particular.
- Come to lessons with an eager-to-learn attitude.
- Try everything your teacher suggests… even if you think it’s stupid (there is a method to our madness)
- Tell your teacher or Alison Glew if you have an issue or concern that you need to be resolved.
EXCLUSION FROM LESSONS
We reserve the right to include or exclude any individual or organisation at our discretion. You may also be excluded from lessons if you are not participating fully in lessons or practising.
The following behaviour will not be tolerated: rudeness, aggressive speech or acts, sexist or lewd behaviour, violence, disobedience, vandalism and behaviour affected by drugs or alcohol.
- Students are expected to arrive and be collected on time for their lessons.
- If you are late the lesson cannot be extended, discounted or credited as lessons are booked back-to-back with other students.
- Please try not to arrive more than 5 minutes early as it may disrupt other lessons and/or your teacher may not be available.
- Please collect students at the conclusion of their lesson. Late collection without prior arrangements, especially at the end of the night is not acceptable as teachers may have other commitments.
- Students in Primary School are asked to wait inside for collection (not outside). This is so we can make sure they’re safe.
LIABILITY / RESPONSIBILITY
Alison Glew Guitar School accepts no liability or responsibility for any injury sustained by a student or their equipment that arises from participation in any activity connected with Alison Glew Guitar School.
We do not accept liability or responsibility for any damages caused to any minors, siblings, friends or relatives or caregivers of the students who attends, visits and/or waits at Alison Glew Guitar School.
- Please, no messy food or drink in the waiting area.
- Please, take phone calls outside.
- Be aware of other students taking lessons and speak, enter and leave quietly.
- Leave the room tidy.
PEOPLE WATCHING LESSONS
If you're a parent or caregiver of a young child who is exceptionally nervous, you're more than welcome to sit in on their lessons. Otherwise, we'd prefer the student have their lessons with only their teacher. We find students concentrate and learn better when afforded privacy.
Parents will be updated on what has taken place during the lesson with emailed lesson notes and are welcome to a "de-brief" at the end of the lesson with practice requirements etc.
Siblings and friends are not allowed to sit in on lessons as it is distracting and tuition payments only cover the registered student.
Again, you're more than welcome to sit in on lessons if you feel it’s necessary.
- You’re welcome to park on the driveway and grass (please don't drive over sprinklers which are on the edges of the lawn).
- Street parking is available.
- Please observe local parking laws and be respectful of neighbours.
- There are parking bays at the park on the corner of Richardson Arcade and Houghton Way.
- Be aware of students coming and going from the house when arriving and departing.
You will require a real instrument (not a toy) to practice with at home between lessons. We can source one for you or offer advice as what is best to purchase.
You will be expected to change your strings as required (when they are rusted or frayed). We can do this for you (for a fee) or you can do it yourself. Strings will usually need to be changed every 6 months.
- All lessons are conducted by teachers in their field of expertise.
- All teachers hold a current Working With Children Card (WWCC).
NON SOLICITATION OF TEACHERS
You agree to not solicit a teacher to perform teaching work outside of Alison Glew Guitar School.
If your teacher is unable to teach a scheduled lesson or leaves the school, then the student will be taught by a replacement teacher. If a replacement teacher is unavailable then the lesson/s will be made-up or credited towards the following term. Choosing not to have a lesson with a replacement teacher will not generate a credit or make-up lesson.
MEDICAL CONDITIONS / MENTAL CONDITIONS / LEARNING DISABILITIES / DISORDERS
Please make Alison Glew Guitar School aware at the time of enrolment of any conditions or disorders that may affect how lessons are delivered. Our teachers need to be able to prepare appropriately for student needs such as; ADHD & ADD, Sensory Processing Disorder, Autism, Dyspraxia, Dyslexia etc.
Please notify us in writing of any life-threatening or serious medical condition that a student has (for example allergies, heart problems or diabetes).
It is a requirement that any student with the potential for anaphylaxis be accompanied to their lessons by a parent or caregiver who is capable of managing the situation if it arises.
Where it is impractical to communicate with the parent/guardian of a child student or next-of-kin of an adult student, the parent/guardian or adult student authorises the staff of Alison Glew Guitar School to organise whatever medical treatment as may be deemed necessary for the student.
ONLINE CONTENT TERMS AND CONDITIONS
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Last Updated: May 2018